Automotive Industry
BDC Services for Car Dealerships
Full-scale outsourced BDC for new and used car dealerships — from internet lead management to appointment confirmation, service lane campaigns, and data mining. Always-on, multi-CRM, built for your floor.
Why Automotive BDC
Every Lead Deserves a Fast, Professional Response
Most dealerships lose up to 30% of their leads due to slow response times and inconsistent follow-up. Vertex BDC eliminates that gap — our trained agents respond within 60 seconds, work directly in your CRM, and follow a proven appointment-setting process.
- Under-60-second lead response time
- Works in your CRM (VinSolutions, Elead, CDK, DealerSocket, Tekion)
- Appointment confirmation and show rate optimization
- Service lane BDC for maintenance and recall campaigns
- Data mining to reactivate aged and lost leads
What We Handle
Automotive BDC Services
Everything your dealership needs to convert more leads into sold units — handled by dedicated BDC professionals.
Inbound & Outbound Calls
Every phone lead answered professionally. Outbound follow-up campaigns to re-engage prospects and confirm appointments.
Internet Lead Management
Rapid response to every web form, third-party lead, and chat inquiry. Multi-channel follow-up via phone, email, and text.
Appointment Setting
Confirmed showroom visits with structured follow-up. We drive higher show rates through multi-touch confirmation sequences.
Service Lane BDC
Proactive outreach for maintenance schedules, recall campaigns, and service appointment booking to maximize fixed ops revenue.
Data Mining & Lead Recovery
Reactivate aged and lost opportunities from your CRM database. Uncover hidden revenue from leads your team wrote off.
Performance Reporting
Detailed KPIs, call recordings, and weekly performance reviews with your dedicated account manager. Full transparency.