Vertex BDC — Used Car & Automotive
BDC for Used Car & New Car Dealerships
Vertex BDC is the BDC for used car dealerships. Full-scale used car BDC services: internet lead management, appointment confirmation, service lane campaigns, data mining. Under 60s response, 24/7, multi-CRM.
Why Vertex BDC for Used Car Dealers
Every Used Car Lead Deserves a Fast, Professional Response
Used car dealerships lose up to 30% of leads to slow response and inconsistent follow-up. Vertex BDC is the BDC for used car dealers — we respond within 60 seconds, work in your CRM, and follow a proven appointment-setting process.
- Under-60-second lead response time
- Works in your CRM (VinSolutions, Elead, CDK, DealerSocket, Tekion)
- Appointment confirmation and show rate optimization
- Service lane BDC for maintenance and recall campaigns
- Data mining to reactivate aged and lost leads
What We Handle
Used Car BDC Services
Vertex BDC handles everything your used car dealership needs to convert more leads into sold units — dedicated BDC for used car dealers.
Inbound & Outbound Calls
Every phone lead answered professionally. Outbound follow-up campaigns to re-engage prospects and confirm appointments.
Internet Lead Management
Rapid response to every web form, third-party lead, and chat inquiry. Multi-channel follow-up via phone, email, and text.
Appointment Setting
Confirmed showroom visits with structured follow-up. We drive higher show rates through multi-touch confirmation sequences.
Service Lane BDC
Proactive outreach for maintenance schedules, recall campaigns, and service appointment booking to maximize fixed ops revenue.
Data Mining & Lead Recovery
Reactivate aged and lost opportunities from your CRM database. Uncover hidden revenue from leads your team wrote off.
Performance Reporting
Detailed KPIs, call recordings, and weekly performance reviews with your dedicated account manager. Full transparency.
Lead Generation
Fill Your Showroom with Ready-to-Buy Shoppers
Beyond handling the leads you already have — Vertex BDC actively generates new, high-intent car buyers for your dealership through targeted multi-channel campaigns and data-driven prospecting.
- Targeted local and regional buyer campaigns
- Google, social, and marketplace lead sourcing
- Conquest campaigns to pull buyers from competitors
- Aged lead reactivation from your CRM database
- Trade-in and upgrade outreach to past customers
Got Questions?
Frequently Asked Questions
What is an automotive BDC and what does it do?
An automotive BDC (Business Development Center) handles all inbound and outbound customer communications for a car dealership — lead response, appointment setting, follow-up calls, text and email campaigns, and CRM management. It frees up your sales team to focus on closing deals in the showroom.
How fast does Vertex BDC respond to new leads?
We target a lead response time of under 60 seconds. As soon as a new lead hits your CRM, our team initiates contact via phone, text, and email simultaneously — dramatically increasing contact rates and appointment show rates.
Which CRMs does Vertex BDC integrate with?
We work natively with VinSolutions, CDK Global, DealerSocket, Reynolds & Reynolds, eLead, Tekion, and other major DMS/CRM platforms. Our team works directly inside your CRM — no extra tools required on your end.
Does Vertex BDC handle service lane as well as sales?
Yes. We provide both sales BDC and service lane BDC. We manage internet leads, showroom appointments, maintenance reminders, recall follow-ups, and service appointment booking — all from your same dedicated team.
How is outsourcing to Vertex BDC different from building in-house?
Vertex BDC gives you a fully trained, 24/7 team at a fraction of the cost of an in-house BDC. No recruiting, training overhead, or turnover risk. You get faster response times, proven scripts, and full CRM reporting from day one.