BDC Insights
Lead management tips, automotive BDC strategies, and industry insights — straight from the team running BDC operations for dealerships worldwide.
Latest Articles
Everything you need to run a high-performing BDC — from speed-to-lead fundamentals to advanced CRM tactics.
The first dealership to respond wins — period. We break down the data behind speed-to-lead and show exactly how sub-60-second response transforms your close rate.
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Salary, training, turnover, and hours covered — we lay out all the real costs of building a BDC in-house versus partnering with an outsourced team like Vertex.
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Your CRM is sitting on a gold mine. Here's how a structured data mining campaign turns leads your sales team wrote off into real appointments.
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Most dealers focus BDC efforts on sales leads and leave the service lane to chance. We show why a dedicated service BDC is your highest-ROI investment.
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A CRM is only as good as how you use it. These five setup and process mistakes quietly drain your conversion rate — and most dealers don't even know they're making them.
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Car shoppers don't keep business hours. With more than 40% of leads arriving after 6 PM, we explain why round-the-clock BDC coverage is no longer optional.
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